Questions & answers

Frequently asked questions

Clear answers about Virezaa, your order, and our guarantee.

Virezaa is a body care brand made for real routines. We focus on a few simple products that work well together, with clear directions and honest results.

Our first product is the Kojic Acid Soap Kit: a kojic acid and turmeric soap with a free lather net and a clear 12-week plan, made to help skin look smoother and more even over time.

We ship across the United States. Orders arrive in 5 to 9 business days, and shipping is free on every kit.

You'll get a tracking link by email as soon as your order ships.

Try your kit for 30 days from the day it arrives. If you're not happy, email us with your order number and we'll refund you. No need to send anything back.

Full details are in our Refund Policy.

Send us a photo within 7 days of delivery. We'll send a free replacement right away, at no cost to you.

No. You pay once for the kit you choose. There are no hidden fees and no automatic charges.

Yes, if it hasn't shipped yet. Email us as soon as you can and we'll update or cancel it. Once it ships, our 30-day guarantee still covers you.

Yes. Checkout runs on Shopify's secure, encrypted checkout. You can pay with major cards, PayPal, or Apple Pay.

Your card details go straight to the payment provider. Virezaa never sees or stores them.

Yes. We only show reviews from verified buyers. We never write, buy, or edit reviews, and we don't hide honest feedback.

Tap the Help button at the bottom of the screen. Live chat is open 24/7, and our support team steps in when you need more help.

You can also email us at virezaahelp@gmail.com or message us on Instagram or Facebook. A real person replies within 1 business day.

Still have a question? We're happy to help. A real person replies within 1 business day.
Email us
  • 30-day money-back guarantee
  • Free US shipping
  • Secure checkout